PRIVACY POLICY

Protecting your privacy and personal information is of the utmost important to us here at Sweet Ophelia Designs, and we ensure that any data we collect from you is stored safely and securely. This Privacy Policy outlines what data we collect from you, how it is used and how we store and share it. Please read the below carefully to ensure you understand what types of personal information we collect from you and your rights in relation to the personal data you provide to us.

 

What personal information is collected?
When you order with Sweet Ophelia Designs, the following information may be collected:

  • Name and Gender

  • Contact information including email address and telephone number

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

We also collect Cookies when you visit our website. Cookies are small pieces of data that are stored on your web browser and enable our website to remember information, which in turn allows us to personalise your experience with Sweet Ophelia Designs.

Why do we collect personal information?

We use your personal information in order to:

  • Manage your online account

  • Personalise your experience with us

  • Process & Deliver your orders

  • Communicate with you about your order

  • Send you offers

  • Marketing purposes

Under what authority do we collect and use your personal information?

Use of personal information under EU data protection laws must be justified under one of a number of legal grounds.

Your personal data is required to fulfil our contract with you, as it is used to manage your account, process your orders and generally manage our relationship with you.

Third Parties
We share personal data with the following third parties in order to deliver our service to you:

  • Facebook Pixel

  • Gmail

  • Microsoft Outlook

  • Wix

  • Paypal

Your Rights

You have the following rights:

  • You can ask us to stop processing your personal data at any time

  • You can amend or delete your personal data at any time by accessing your online account

  • You can ask if your personal data is being processed or shared, and if so, you can ask for your personal data to be amended or deleted where required

  • You can ask for a copy of all of your personal data which will be transferred one from IT environment to another

  • You can inform us of your specific instructions on the use of your personal data in the event of death; failing this, your heirs may assert their rights under the applicable law.

You can exercise any of these rights by contacting us at jess@sweetophelia.co.uk and by providing proof of your identity.  

While we do not hold personal data any longer than we need to, we may keep some of your personal data for up to 7 years for tax legislation purposes.

Changes to our Privacy Policy
Changes to this Privacy Policy may happen from time to time. When we do, we will notify customers of any significant changes. By continuing to access or use our services after those changes have been made, you agree to be bound by the revised privacy policy.

Questions

Questions, comments and requests regarding this privacy policy are welcome and can be sent to jess@sweetophelia.co.uk