FAQ

How to Order?


Ordering with me is simple! Please refer to my step by step guide where you will find everything you need to know about ordering your wedding stationery. Alternatively, if you would like to order my customisable stationery which is a bit more budget-friendly, please head over to view my House Collection where you will find my custom designs.




When do I need to send my Save the Dates or Wedding Invites?


Save the Dates are usually sent out as soon as you've booked your wedding venue, roughly 8-12 months before your wedding. Your Wedding Invites should follow about 4-6 months before your wedding.

Haven't sent out Save the Dates? Don't worry! If this is the case, you should aim to send your Wedding Invites about 6-8 months before your big day to give your guests plenty of time to RSVP and so you can finalise numbers.




Are envelopes included?


Yes! White envelopes are complimentary. If you would like coloured envelopes with your suite, please let me know.




Can I order samples?


Of course! Please head over to my Shop page to order a sample of my Customisable Stationery.




When should I order my On the Day stationery?


I advise my clients to order their On the Day Stationery at least 6-8 weeks before your wedding.




Is a proof of my stationery included?


Up to 3 digital proofs are included in your quote (2 rounds of amends and a final proof).

If you would like a hard copy of your stationery, then please let us know. We do not provide hard copies for luxury finishes such as foiling or debossing.




Can I add more invitations at a later date?


If you would like to order more invites at a later date, please let us know. This might be a little more expensive, so it's a good idea to order around 10% - 15% more suites than needed, just in case you have any last minute additions to the guest list or if any get lost in the post!




What can I customise?


All wording used on my Customisable Stationery including the colour and font, can be amended to suit you.




Is there a minimum order quantity?


The minimum order quantity is 25.




How long will my order take?


For Bespoke Stationery, it can take anywhere between 6-10 weeks depending on your requirements and any special finishes. Customisable Wedding Stationery can take around 3-4 weeks, but an accurate timeframe will be outlined once you receive your quote.




Do you have a Covid Policy?


Yes! It's such a tricky business trying to organise a wedding during a pandemic and so I am here to help you wherever I possibly can. Please find below different scenarios and the next steps if your wedding has been postponed. Scenario A: You have already printed and/or sent out your stationery.
In this situation I will amend the date on your invitations or design a "Change the Date" for you free of charge. The only additional charge would be printing and production costs.

Scenario B: The stationery has been designed, but not printed yet.
This is an easy solution! I can amend the date free of charge and send them to print with no additional costs Scenario C: You want to get the ball rolling on your stationery but are unsure of dates and final numbers.
No problem! The 50% deposit acts as the design fee and secures your spot in my booking diary. If your wedding is postponed, your slot will still be secured and move to a later date.





CONTACT ME

Email:  jess@sweetophelia.co.uk
Phone: 07527 051553

OPENING HOURS

Mon - Fri: 9am - 5pm​

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